Size Selection

Getting the right fit is half the battle won. 

1) Take a measuring tape and measure your waist in both inches and centimetres. 

2) Refer to our size chart to determine which waist trainer size to get.

1) Take a measuring tape and measure both your hips and waist in inches and centimetres. 

2) Refer to our size chart to determine which shapewear size to get.

Product Care

Make your shapewear last longer.

Do's

1) Hand wash your waist trainer with detergent in lukewarm water. 

2) Rub off any dirt or sweat marks. 

3) Squeeze the water out. 

4) Dry your waist trainer indoors. 

We demonstrate the steps in this Instagram post!

Don'ts:

1) Do not machine wash. 

2) Do not wring your waist trainer as this might damage the steel bones. 

3) Do not dry it directly under sunlight as this might damage the latex. 

Do's: 

1) You're strongly recommended to hand wash your shapewear with detergent in lukewarm/cold water. 

2) You can machine wash your shapewear but it's best to put it in a wash bag first and choose the lightest wash cycle for delicate fabrics. 

3) Hang it to dry either indoors or outdoors.

Don't's: 

1) Do not use a dryer to dry it.

Shipping & Tracking

Signed, sealed, delivered, I'm yours.

Hello #WomenOfWaistlab of Singapore!

Local shipping will take between 1 to 3 business days after you've received your order confirmation e-mail. 

Your tracking code will be e-mailed to you and sent to you via SMS. 

Please click the link here and enter your tracking code (e.g QS123456789).

We got you! E-mail us at hello@waistlab.co and we'll help you find it. 

Don't worry, we're here to help!

1) Use the tracking code sent to you to locate your parcel's journey. To check your package's location, please click the link here and enter your tracking code (e.g QS123456789).

2) Still unable to locate your parcel? You can either DM us on Instagram (@waistlab.co) or Whatsapp us at +65 9852 5456. We'll work to get to the bottom of this.

In the case of a failed delivery, our local delivery partner will attempt to re-deliver the parcel on the following day.

There will be a total of 3 re-delivery attempts before the parcel is sent back to us.

Hello international #WomenOfWaistlab! 

We ship to Malaysia, Brunei, Hong Kong, Indonesia, Macau, Philippines, Thailand, Vietnam, Korea, Australia, New Zealand, Japan, Cambodia, Maldives, United States of America, United Kingdom, France and United Arab Emirate.

International shipping will take 1 to 4 business days after you receive your tracking number.

All shipping rates are provided  live by the carrier. As these rates are directly from the shipping carriers, we have no control over the shipping rates.

Each carrier will have a different rate.

Exchanges & Refunds

When you accidentally get the wrong size, a wrong order or a defective product.  

Yes you can! But do kindly note that exchanges are subject to product and size availability.

Exchanges are only applicable if your waist trainer is either: 

1) An incorrect size. 

2) An incorrect order. 

3) Faulty or defective.

Important points to note: 

- Requests for exchanges must be made within 7 business days once you've received your order. 

- Waist trainers must be returned unworn, unwashed, in their original condition and with all tags attached. Products should not have any smell, creases or tears.

- You can only make an exchange for the same product. For instance, if you bought a Classic 9, you cannot exchange for a Classic 11, Taupe 9 or Taupe 11.

- Please note that we reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

- There will be a $5 re-delivery charge.

Exchanges for shapewear are strictly not allowed (for hygiene reasons) unless your product is defective. Do kindly note that exchanges are subject to product and size availability. 

Important points to note: 

- Requests for exchanges must be made within 7 business days once you've received your order. 

- Shapewear must be returned unworn, unwashed, in their original condition and with all tags attached. Products should not have any smell, creases or tears.

- You can only make an exchange for the same product in the same colour. For instance, if you bought a TBTSS in Nude, you cannot exchange for a TBTSS in Black.

- Please note that we reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

- There will be a $5 re-delivery charge.

You can either: 

1) E-mail us at hello@waistlab.co 

2) DM us on Instagram (@waistlab.co)

3) Whatsapp us at +65 9852 5456

Please kindly include the following details: (a) your order number, (b) the date when you received your order, and (c) reason for exchanging.

Yes, there's a $5 re-delivery charge for any exchanges. 

Unfortunately, we have a strict no refunds policy. 

If you're experiencing any issues with your product, we recommend you to e-mail us at hello@waistlab.co so we can work something out!

Changing or Cancelling Your ORder

There's nothing wrong with changing your mind.

Contact us immediately within 30 minutes of placing your order. Please kindly include (a) your order number, and (b) reason for changing/cancelling your order. 

You can contact us in 3 ways: 

1) E-mail us at hello@waistlab.co 

2) DM us on Instagram (@waistlab.co)

3) Whatsapp us at +65 9852 5456

No worries! Contact us in the following 3 ways and we'll work as fast as possible to update your address:

1) E-mail us at hello@waistlab.co 

2) DM us on Instagram (@waistlab.co)

3) Whatsapp us at +65 9852 5456

Payment Options

Online payments should be done over a safe and secure connection.

We accept debit and credit card payments (Mastercard/Visa/American Express).

We also accept payments made via hoolah.

We accept payments via PayNow and hoolah.

Oh dear! Please contact us immediately. You can either: 

1) E-mail us at hello@waistlab.co 

2) DM us on Instagram (@waistlab.co)

3) Whatsapp us at +65 9852 5456

hoolah is a fintech company that allows retailers to offer customers (like you!) to buy now and pay later. Their installment system allows you to pay 3 equal installments at 0% interest over 3 months.

For more information about hoolah, read more here.

hoolah is only available to Singaporeans aged 18 years old and above. When signing up with hoolah, please provide the following details:

1) A Singapore NRIC or FIN number

2) A mobile phone number issued with a Singapore prefix (+65)

3) A valid email address

4) Credit card / Debit card issued by a financial institution

Nope! 

You'll receive your product after you make the first payment. How awesome is that? 

Not at all!

Reminder emails will be sent to you before the due date by hoolah.

Unfortunately, we do not accept returns, exchanges or refunds for orders made with hoolah.

For more information about hoolah, you may visit their website.

Recycling Rebate

Get $10 off when you trade in your old waist trainer.

Waistlab is currently transitioning to a more eco-friendly company, and we hope to give back to the environment to the best of our abilities. We understand that after many of you successfully downsize, your previous waist trainer will not be used.

Let us help you by gifting you a discount on the spot when you come over to our showroom, while we recycle the waist trainer’s parts after you bring it back to us.

1) Book an appointment at our showroom. You can book here.

2) Bring your Waistlab waist trainer that you wish to recycle. Please prepare your order number as well. 

Important points to note: 

- Only waist trainers bought  from Waistlab after June 2019 are eligible for the Recycling Rebate. 

- You will need to trade-in for a new waist trainer on the spot. 

- Recycling Rebate is not applicable for Waistlab Wear or waist trainers not from Waistlab.

It will be $10 off for every waist trainer that you trade in. Please note that you’ll have to purchase a new waist trainer at the same time that you’ll be trading in. 

Unfortunately not. You'll only be able to enjoy the rebate if you book an appointment at our showroom. 

WOWREWARDS

Get snatched, get rewards!

WOWRewards is a loyalty program that treats our #WomenOfWaistlab to the rewards they deserve!

Sign up to our free membership and start collecting WOWPoints when you purchase our products. Redeem your WOWPoints for cash vouchers!

Click here to sign up now

Membership is free! Register for an account using your email address and set your account password. You'll receive an email to activate your brand new membership!

Click here to create your account now!

You'll earn 1 WOWPoint for every $1 spent. (Do note that the dollar amount excludes shipping fees.)

Sign up now and earn 50 WOWPoints!

Starting from June 2021, if it's your birthday month, you'll also receive 100 WOWPoints as a birthday gift from the Waistlab Team.

300 WOWPoints = $10 Cash Voucher

400 WOWPoints = $20 Cash Voucher

500 WOWPoints = $35 Cash Voucher

700 WOWPoints = $50 Cash Voucher

For example, you have a $10 cash voucher and you'd like to buy a Classic 11 that retails for $89. Use your cash voucher to offset $10 and buy it at $79 instead! 

Yes, your WOWPoints will expire if you haven't made a purchase in the last 12 months. Don't let your hard work go to waste!

1) Sign in to your account on our website
2) You'll see a notification if you can redeem your WOWPoints for cash vouchers. Click on it and you'll see your code. Copy this code.

Paste this code when you checkout on our website. Ta-dah, you’re all done!

Yes, you can!

For example, if there’s a 10% discount sale and you intend to buy a Classic 11 that retails for $89, that means it’ll cost $80.10. If you have a $10 cash voucher, use it and you’ll only pay $70.10!

Currently, only one discount code can be used upon checkout :(

Unfortunately, it cannot be combined :(

Yes, you can! You’ll receive your WOWPoints in full from the first deduction. 

For example, you intend to buy a Classic 11 that retails for $89. If you pay using hoolah (i.e 3 monthly installments) and use a $10 WOWReward, that means it’ll cost $79. Split across 3 monthly installments, this means you’ll only pay $26.40 per month.

Log into your account to check your WOWPoints balance.

Click here to log in now!