1) Take a measuring tape and measure your waist in both inches and centimetres. 

2) Refer to our size chart to determine which waist trainer size to get.

1) Take a measuring tape and measure both your hips and waist in inches and centimetres. 

2) Refer to our size chart to determine which shapewear size to get.

✅ Do's: 

1) Hand wash your waist trainer with detergent in lukewarm water. 

2) Rub off any dirt or sweat marks. 

3) Squeeze the water out. 

4) Dry your waist trainer indoors. 

❌ Don'ts:

1) Do not machine wash. 

2) Do not wring your waist trainer as this might damage the steel bones. 

3) Do not dry it directly under sunlight as this might damage the latex. 

✅ Do's: 

1) You're strongly recommended to hand wash your shapewear with detergent in lukewarm/cold water. 

2) You can machine wash your shapewear but it's best to put it in a wash bag first and choose the lightest wash cycle for delicate fabrics. 

3) Hang it to dry either indoors or outdoors.

❌ Don't's: 

1) Do not use a dryer to dry it.
2) Do not dry it directly under sunlight as this might damage the material.

🚛. For all local orders within Singapore:
- It will take 1-3 working days to process your orders. You will receive a tracking code once it's ready to be shipped out. Thereafter, it will take 1-3 working days for your order to reach you.

- Orders are shipped daily from Monday to Friday excluding weekends, public holidays, and the eve of public holidays. We ship via Qxpress in Singapore. 

🛫 For worldwide orders from The Rest of The World during the 11.11 Sale:
- Delivery will take 4-7 business days after you've received your order confirmation e-mail. 

- Orders are shipped daily from Tuesday to Friday excluding weekends, public holidays, and the eve of public holidays. We ship via DHL Express (International).

🚨 IMPORTANT:

- Please ensure that someone is at home for the next 3 days once your order is shipped out to receive your parcel.
- In case the first delivery fails, don't worry! Our delivery partners will attempt to redeliver your parcel up to 3 times.

Hello #WomenOfWaistlab from all over the world! 

Great news! As of August 2021, we will be fulfilling your orders via multiple fulfilment centres from China, Malaysia, and Singapore. This means faster shipping, cheaper rates, and easy returns! Yasss!

We ship to Malaysia, Brunei, Hong Kong, Indonesia, Macau, Philippines, Thailand, Vietnam, Korea, Australia, New Zealand, Japan, Cambodia, Maldives, United States of America, United Kingdom, France and United Arab Emirate.

All shipping rates are provided  live by the carrier. As these rates are directly from the shipping carriers, we have no control over the shipping rates.

Each carrier will have a different rate.

Sorry! We don't ship to PO boxes at this moment.

Your tracking code will be e-mailed to you. If you do not receive any tracking details within 3 working days from the order date, please reach out to us via email hello@waistlab.co. Take note that you might not be able to locate your parcel immediately after receiving your tracking code. Our partners will require sometime to register your shipment status.

Singapore & The Rest of The World: Please click the link here and enter your tracking code.Singapore: Please click the link here and enter your tracking code.

Do expect delays in processing, packing and pick-up of orders of up to 7 working days during sale and festive seasons.

Check your spam folder!

Still can't find it? We got you. E-mail us at hello@waistlab.co and we'll help you find it.

Hmm, does the tracking says it's delivered? Try checking for any parcels placed outside your door i.e. in your shoe racks, bicycle basket, cupboards, letterbox.

If you still haven't found it, please e-mail us at hello@waistlab.co immediately. We'll work to get to the bottom of this!

In the case of a failed delivery, our local delivery partners in your country will attempt to re-deliver the parcel on the following day.

There will be a total of 3 re-delivery attempts before the parcel is sent back to us. We will automatically process a refund once the item(s) reaches back to our fulfilment centre.

Exchanges is currently only available for orders within Singapore due to our logistics capabilities.

For local orders within Singapore:

Request for exchanges must be made within 7 calendar days upon receiving your order. Products must be returned unworn, unwashed, in their original condition and with all tags attached. Products should not have any smell, creases or tears. Exchanges are subject to product and size availability. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For worldwide orders from The Rest of The World:

No exchanges for orders from out of Singapore. We only accept returns.

For local orders made within Singapore:

Please submit an exchange request within 7 calendar days of receiving your order via email hello@waistlab.co or DM us on Instagram @waistlab.co!

For worldwide orders from The Rest of The World:

Please submit a return request within 7 calendar days of receiving your order via email hello@waistlab.co or DM us on Instagram @waistlab.co

We understand the anxiety of buying intimate garments online. That's why we offer a 7-day return policy so you can shop worry free! 

To request for a return, please submit a request via email hello@waistlab.co or DM us on Instagram @waistlab.co!

Once your return has been received and accepted by our fulfilment partner, your refund will be completed via the original payment method, excluding the delivery costs:

USA AND REST OF THE WORLD: USD $5

AUSTRALIA: AUD 5

SINGAPORE: SGD 7

MALAYSIA: MYR 10

BRUNEI: BND 5

You can also choose to receive your refund via store credits. We’ll keep you updated every step of the way via e-mail!

Yes we do! Please DM us on Instagram @waistlab.co or Email hello@waistlab.co to proceed with your return/exchange.

Contact us immediately within 3 hours of placing your order. E-mail us at hello@waistlab.co with

(a) your order number, and

(b) reason for changing/cancelling your order.

Please reach out to us immediately. E-mail us at hello@waistlab.co with your order number and the correct address.

Once item is shipped out from our warehouse, we are unable to change the address. But it's not the end of the world! Please reach out to us so we could work it out with our shipping agents.

We accept debit and credit card payments: Mastercard, Visa, and American Express. We also accept payments via Apple Pay, Google Pay, and Shop Pay.

For local orders within Singapore, we additionally accept payments via Atome and GrabPay.

We're happy to help! Please email us at hello@waistlab.co or reach us through our contact form.

Waistlab is currently transitioning to a more eco-friendly company, and we hope to give back to the environment to the best of our abilities. We understand that after many of you successfully downsize, your previous waist trainer will not be used.

Let us help by gifting you a discount on the spot when you come over to warehouse, while we recycle the waist trainer’s parts after you bring it back to us.

1) Please DM us on Instagram @waistlab.co or WhatsApp +65 9852 5456 for an appointment before making your way to the warehouse.

We are located at 1093 Lower Delta Road 03-11 Singapore 169204.

2) Bring your Waistlab waist trainer that you wish to recycle. Please prepare your order number as well. 

Important points to note: 

- Only waist trainers bought  from Waistlab after June 2019 are eligible for the Recycling Rebate. 

- You will need to trade-in for a new waist trainer on the spot. 

- Recycling Rebate is not applicable for Waistlab Wear or waist trainers not from Waistlab.

It will be $5 off for every waist trainer that you trade in. Please note that you’ll have to purchase a new waist trainer at the same time that you’ll be trading in. 

You'll only be able to enjoy the rebate if you book an appointment at our warehouse.